CenturyLink Frequently Asked Questions

Q. What type of technology powers CenturyLink High-Speed Internet service?

A. CenturyLink offers a reliably fast dedicated broadband connection that is always on. You can rely on a consistent maximum speed performance with a connection from our central office directly to your home.

Q. What additional incentives or benefits can I get along with my CenturyLink High-Speed Internet?

A. You will get award-winning online security which includes anti-spyware and virus protection. Say goodbye to junk email and rest assured knowing that your computer will be protected from viruses and spyware. You also get around-the-clock support and enough web storage to back up about 8,000 high-quality photos or 6,000 songs.

Q. What connection speeds does CenturyLink offer?

A. For your basic Internet needs, you can start off with the plan that has connection speeds of up to 768k download/ 384k upload; the next high-speed available is: up to 1.5M download / 512k upload {most popular speed and price}; up next is the high-speed Internet plan with speeds up to 3.0M download / 640K upload {great for working remotely from your company’s network}; up to 5.0M download / 768k upload {good for online gaming}; and finally, the fastest CenturyLink High-Speed Internet available has speeds topping up to 10.0M download / 896K upload.

Q. What are the recommended computer requirements?

A. PC: Windows® XP SP3 with 1 GB ram Windows® Vista with 2 GB ram 300 MB+ available hard drive space 10/100/1000 BASE-T Ethernet adaptor Mac®: OS X 10.5 with 1 GB 300MB+ available hard drive space 10/100/1000 BASE-T Ethernet adaptor

Q. Which modems are compatible with CenturyLink High-Speed Internet?

A. You will need a new modem with you new CenturyLink High-Speed Internet service. This is provided by CenturyLink, at no cost to you.

Q. What are the most popular CenturyLink calling features available with CenturyLink phone service?

A. CenturyLink Basic Home Phone Service comes with voicemail and six of the most in-demand calling features, which include: Caller ID, Enhanced Call Waiting, Call Waiting ID, Three-Way Calling, Call Forwarding, and Anonymous Call Rejection.

Q. Which features can I add to my Caller ID with my CenturyLink telephone service?

A. You can add up to seven enhancements to your basic Caller ID feature. These include Caller ID and Return Call; Caller ID and Call Waiting; Caller ID with Name and SignalRing®; Caller ID and Per Call/Line Block; Caller ID and Call Forward No Answer; Caller ID and Call Forwarding; Caller ID and Call Forward Busy.

Q. What happens if we have severe weather and the power goes out? Will I still be able to communicate using CenturyLink phone service?

A. Within 24 hours of disastrous weather, CenturyLink Payphone Services, Inc. will set up portable phone banks in affected areas, allotting each customer up to 15 minutes of use. The portable phone banks may be available for up to 30 days, depending. CenturyLink reminds customers as an added precaution, to keep a corded phone (not requiring electricity) at the home.

Q. What are the benefits of bundling my CenturyLink services?

A. The benefits of bundling your CenturyLink services are many. Consider this: you actually save money when you order multiple CenturyLink services. In fact, you can order CenturyLink Internet and phone for about $2.00 a day! You get one unwavering rate each month. Paying one bill covers both of your services. With the special bundle rate, you’ll shave off a good portion of your bill each month.

Q. Are there any added benefits to ordering services through BuyCenturyLink.com?

A. Sure. We have one of the most solid order processes and our website was created for a seamless CenturyLink online shopping experience.

Q. When can my High-Speed Internet be up and running?

A. You are usually all set up with your new CenturyLink High-Speed Internet within 3-5 (business) days of having placed your order. You have the option of either having your self-install kit mailed to you or a professional installation.